Last Updated: April 29, 2025

Privacy Policy

Pinnacle Papers is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding that data.

1. Who We Are

Pinnacle Papers is a professional business research and intelligence firm registered in Nairobi, Kenya (Registration No. BN-DLSZ6J3B). We provide market research reports, competitive intelligence, industry analysis, and related business research services to clients primarily based in the United States and internationally. You can contact us at support@pinnaclepapers.com.

2. Information We Collect

Information You Provide Directly

When you submit a research request or contact us, we collect the following:

Full name and job title
Business email address
Company or organization name
Research scope, project details, and any instructions you provide
Payment information (processed securely through our third-party payment processor)
Communications you send us by email or through our contact form

Information Collected Automatically

When you visit our website, we may automatically collect certain technical data including your IP address, browser type, device type, pages visited, and time spent on the site. This is collected through standard web analytics tools to help us improve our services.

3. How We Use Your Information

To fulfill your research project request and deliver completed reports
To communicate with you about your project, including clarifications and delivery updates
To process payments and issue invoices
To respond to your questions and support requests
To improve our website and service quality
To comply with applicable legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your project details and research briefs are treated as strictly confidential.

4. Information Sharing

Payment processors: We share billing information with our payment processing partners to complete transactions. These partners are PCI-DSS compliant and bound by their own privacy policies.
Legal compliance: We may disclose information if required to do so by law, court order, or governmental authority.
Business transfer: In the event of a merger or acquisition, your data may be transferred to a successor entity subject to the same privacy commitments.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, and for a minimum of three years after project completion to maintain business records. Payment records may be retained for up to seven years in accordance with accounting and tax requirements. You may request deletion of your data at any time, subject to our legal obligations.

6. Your Rights

Access: Request a copy of the personal data we hold about you
Correction: Request that we correct inaccurate or incomplete data
Deletion: Request that we delete your personal data
Objection: Object to certain types of data processing
Portability: Request a machine-readable copy of your data

To exercise any of these rights, contact us at support@pinnaclepapers.com. We will respond within 30 days.

7. Cookies

Our website uses minimal cookies that are strictly necessary for the site to function. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings without affecting the core functionality of our site.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. All communications with our website are encrypted via HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

As a Kenya-based business serving international clients, your data may be processed and stored in Kenya. By using our services, you consent to the transfer of your data to Kenya, where data protection laws may differ from those in your country. We take appropriate steps to ensure your data is handled securely regardless of location.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when the policy was last revised. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

Pinnacle Papers, Nairobi, Kenya
support@pinnaclepapers.com